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Bilingual Operations Assistant (Spanish — Italian)
Support operations and client care for partners across Spain and Italy.
About the role
We're looking for a Bilingual Operations Assistant (Spanish — Italian) to support operational management and care for clients, agents and correspondents in Spain and Italy. If you speak Italian and Spanish fluently, enjoy helping people and are looking for the flexibility of a hybrid schedule, we'd love to meet you.
Key details
- Modality
- Hybrid
- Schedule
- Full-time
- Salary
- COP $2,000,000 / month
- Contract
- Fixed-term contract
- Languages
- Spanish · Italian (fluent — spoken and written)
- Markets
- Spain & Italy
What you'll do
- Handle calls and requests from clients, beneficiaries and agents in Spanish and Italian.
- Resolve incidents related to orders, documentation and operational processes.
- Validate information and documents from clients in Spain and Italy.
- Keep constant communication with agents, correspondents and different areas of the organization.
- Translate and relay relevant information between teams and agents in Italy.
- Record and update operational information in Google Drive and other internal tools.
- Follow up on cases and ensure efficient and timely service.
What we look for
- Technical degree in Customer Service or related fields.
- Minimum 1 year of experience in customer service, operations, call center or administrative support.
- Fluent Spanish and Italian (spoken and written).
- Proficiency with Microsoft Office and Google Workspace.
- Excellent communication, service orientation and organizational skills.
International market exposureJob stabilityWork with teams in Spain and ItalyLearning and career growth opportunities
Apply on LinkedIn
We review every application personally. Send us your LinkedIn profile and we'll get back to you within a few business days.
Apply on LinkedIn